7 Qualities of a Great GM
From Workstream
Ohio Restaurant & Hospitality Alliance
Last Update 3 years ago
General managers are front and center of your restaurant—and probably your hiring crisis too. They’re the ones who lead the team, feel the pressure of your understaffed store, step up to cover shifts, address customer complaints, manage inventory, and, well, keep your entire business operating smoothly to help you earn as much profit as possible. When you don’t have a good GM, your brand reputation takes a hit, your customer satisfaction plummets, and your employees turnover faster—all of which can be detrimental to your business.
Given today’s economic climate, having an incredible GM has never been more important. You need a GM that can take on both administrative duties and leadership responsibilities to bolster the entire restaurant experience. To help you spot a solid GM, here are the key traits you can look out for when filling (or backfilling) the role.